LARASExamples
See it in practice.
Eight places where the work gets stuck, one at a time: as it runs today, and with LARAS in it.
Where the work gets stuck, area by area
“Why does sales keep answering the same questions?”
Sales · “Why does sales keep answering the same questions?”
- Inquiry on WhatsApp
- Employee checks Excel
- Checks the price list
- Checks inventory
- Creates the quotation
- Manager reviews
- Customer
- Inquiry on WhatsApp
- AI agent
- Customer + inventory + pricing
- Decision
- Human approval
- Quotation
- Customer
5 manual steps between the ask and the answer 1 automated flow · 1 human decision
Three lookups and a retype become one prepared quotation and one approval.
Orders · “Half our inbox is people asking where their order is.”
- Customer asks where the order is
- Staff check the ERP
- Call the courier
- Reply hours later
- Customer asks
- AI agent
- ERP + courier
- Reply drafted with tracking
- Staff send it, or handle the exception
2 manual steps between the ask and the answer 1 automated flow · 1 human decision
Status questions answer themselves. Staff handle the deliveries that actually went wrong.
Documents · “Every supplier invoice is typed in by hand.”
- Invoice arrives as a PDF
- Printed and keyed into accounting
- Matched to the order by hand
- Waits for a signature
- Paid late
- Invoice arrives
- Extracted and validated
- Matched to order and receipt
- A person approves the payment
- Posted
3 manual steps between the ask and the answer 1 automated flow · 1 human decision
The invoice is read once, matched to the order and the receipt, and waits only for a yes.
Data · “Why are we still typing this in twice?”
- Order arrives by email
- Retyped into the spreadsheet
- Entered into the ERP
- A third person checks both
- The mismatch surfaces next month
- Order arrives
- Extracted and validated
- ERP and spreadsheet updated together
- A person approves the exceptions
3 manual steps between the ask and the answer 1 automated flow · 1 human decision
The data is entered once, by the system. People check instead of copy.
Knowledge · “Only one person knows how this works.”
- A question comes up
- Ask the one person who knows
- Wait
- Guess
- Done differently each time
- A question comes up
- Company knowledge searched
- Sourced answer
- A person confirms and acts
3 manual steps between the ask and the answer 1 automated flow · 1 human decision
Know-how stops living in one head. The answer is the same for everyone who asks.
Customers · “We only follow up when someone remembers.”
- Lead comes in
- Written in a notebook or a sheet
- Someone remembers to follow up
- Or does not
- The lead goes cold
- Lead comes in
- CRM record created
- Follow-ups scheduled by rule
- Reminders sent on time
- Sales steps in when the lead replies
3 manual steps between the ask and the answer 1 automated flow · 1 human decision
Every lead gets the same follow-up. People spend their time on the ones that answer.
Reporting · “The report is ready a week after the month ends.”
- Month ends
- Export from the ERP
- Copy into Excel
- Fix the formulas
- Paste into slides
- Sent, already out of date
- Data stays in the systems
- Report generated on schedule
- Delivered where the team reads
- Management decides on live numbers
4 manual steps between the ask and the answer 1 automated flow · 1 human decision
Reports build themselves from the systems of record, on time, every time.
Operations · “Three tools, three versions of the truth.”
- Sale closed in the CRM
- Invoice typed into accounting
- Delivery typed into the logistics sheet
- Three copies, three versions
- Sale closed in the CRM
- Invoice and delivery record created
- One version of the truth
- People check instead of copy
2 manual steps between the ask and the answer 1 automated flow · 1 human decision
One event updates every system it touches. Nobody retypes it.
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